Refund policy

Defective or Damaged Products

We are committed to ensuring the quality of our products. If you receive a bottle that is defective (e.g., leakage, broken seal) or was damaged during shipping, we will work with you to resolve the issue.

How to Report a Defect or Damage

Please contact us within 14 days of receiving your order at [customer service email/phone number] with your order number, a description of the issue, and photos of the defect or damage. It is important that the defect or damage is verified as related to shipping or a mistake on our part (such as missing labels or incorrect packaging).

Replacement or Refund

Once the defect or damage is verified, we will arrange for a replacement or issue a refund. Due to shipping restrictions, you will not be required to return the alcohol to us.

Non-Returnable Items

Opened Bottles

We cannot accept returns of opened bottles unless there is a verified defect related to shipping or a distillery error.

Custom and Special Orders

Custom-labeled bottles, special orders, and limited-edition products are non-returnable unless there is a confirmed defect or damage that occurred during shipping or due to a distillery mistake.

Customer Satisfaction

While our return policy is guided by Pennsylvania state law, we value our customers' satisfaction. If you are not completely satisfied with your purchase, please reach out to us. We evaluate all concerns on a case-by-case basis and will do our best to resolve any issues.

Online Purchase Return Process

For any issues with online purchases, please contact us within 14 days of receiving your order. We will guide you through the process of resolving the issue, which may include providing a replacement or refund without requiring the product to be shipped back to us.

Communication

Clear and Transparent: Our return policy is clearly communicated on our website and at the point of sale. If you have any questions or concerns, please do not hesitate to contact us at Info@copperbonnetdistillery.com.